Privacy policy

Introduction

This Privacy Policy explains how A Story in a Frame (“we”, “us”, “our”), operated by ID14, Igor Lennasi s.p., collects, uses, and protects your personal data when you visit or make a purchase on www.astoryinaframe.com (“the Website”). We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

What Information We Collect

When you visit our Website, certain technical information is automatically collected, such as your browser type, IP address, time zone, and information stored in cookies. We also collect information about how you use the Website, including which pages or products you view and how you arrived at our site. This information is referred to as Device Data. We collect this data using technologies such as cookies, server logs, and tracking pixels, which help us understand how the Website is used and how we can improve it. When you place an order or attempt to make a purchase, we collect personal details such as your name, billing and shipping address, payment details, email address, and phone number. This is referred to as Order Data. In this Privacy Policy, Personal Data refers to both Device Data and Order Data.

How We Use Your Information

We use your Order Data primarily to process and fulfill your orders, including payment processing, delivery, and sending order confirmations or invoices. We also use this information to communicate with you, check orders for possible fraud or misuse, and, if you have given consent, to send you information about our products, offers, or updates. Device Data is used to help us detect potential security risks, improve the performance and usability of our Website, and analyze how visitors interact with our site so we can improve our services and marketing.

Sharing Your Personal Data

We only share your Personal Data with third parties when necessary to operate our business and provide our services. For example, our online store is powered by Shopify, which processes data on our behalf. We also use analytics tools such as Google Analytics to better understand how visitors use our Website. In addition, we may share your information if required by law, regulation, court order, or official request, or if necessary to protect our legal rights.

Advertising and Marketing

If you have given consent, we may use your information to show you relevant advertisements or send you marketing messages. You can opt out of personalized advertising through the settings of platforms such as Google, Facebook, or other advertising providers, or through industry opt-out services.

If you subscribe to our newsletter, we will use your email address to send you news, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@astoryinaframe.com. We may use third-party email marketing services to manage our mailing list and send emails on our behalf.

Do Not Track

Please note that we do not change our data collection practices when your browser sends a “Do Not Track” signal.

Your Rights (EU / GDPR)

If you are a resident of the European Union, you have the right to access the personal data we hold about you and to request that it be corrected, updated, or deleted. You also have the right to object to or restrict certain types of processing. If you wish to exercise any of these rights, please contact us at hello@astoryinaframe.com. We process your data mainly to fulfill contracts with you (for example, to complete an order) or based on our legitimate business interests. Some of your data may be processed outside the European Union, including in countries such as the United States or Canada.

Data Retention

We keep your order-related information for our records unless and until you ask us to delete it, or unless we are legally required to keep it for a longer period.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The latest version will always be published on our Website.

Minors

Our Website is not intended for individuals under the age of 18.

Contact Information

If you have any questions about this Privacy Policy, your personal data, or would like to make a complaint, please contact us: A Story in a Frame, operated by ID14, Igor Lennasi s.p., Mala Loka 26, 1230 Domžale, Slovenia.

Email: hello@astoryinaframe.com.